A global tech giant halts overnight. Systems fail. Chaos erupts. Amid finger-pointing and silence, one question lingers: why did they remove that tiny stone?
This is a powerful and poignant narrative—one that resonates deeply in today’s VUCA world. Ravi’s story is not just about a system failure; it’s about the failure of recognition and organizational empathy. “Whose problem is it?” Nobody knows. Every finger points elsewhere. The lack of clarity is total and it tells the issue of Ambiguity. Interwoven systems, undocumented dependencies, all coexisting in a fragile balance shows the complexity of the model.
As a senior manager, one has to create a culture of recognition beyond visibility—acknowledge behind-the-scenes work, foster psychological safety, and implement peer feedback mechanisms to value contributions from all levels. One should keep in mind that “Value isn’t always loud.”
This issue stems by prioritizing optics, short-term metrics, and centralization, which leads to them missing those who maintain critical systems quietly.
This story may be yet another foot note in the wiki of ‘Advancing towards automating workflow without proper coverage of ownership’
This is a powerful and poignant narrative—one that resonates deeply in today’s VUCA world. Ravi’s story is not just about a system failure; it’s about the failure of recognition and organizational empathy. “Whose problem is it?” Nobody knows. Every finger points elsewhere. The lack of clarity is total and it tells the issue of Ambiguity. Interwoven systems, undocumented dependencies, all coexisting in a fragile balance shows the complexity of the model.
As a senior manager, one has to create a culture of recognition beyond visibility—acknowledge behind-the-scenes work, foster psychological safety, and implement peer feedback mechanisms to value contributions from all levels. One should keep in mind that “Value isn’t always loud.”
This issue stems by prioritizing optics, short-term metrics, and centralization, which leads to them missing those who maintain critical systems quietly.